PokerStars Support

PokerStars is proud to have a conscientious and dedicated service team working for you. Our support team is ready to answer your e-mails 24 hours a day, 7 days a week. Simply e-mail support@pokerstars.com and we will respond promptly.

Please include as much information as possible about your question or concern, so we can handle your email quickly, completely and professionally. If you receive an error message, or have a technical problem, please provide us with the message or a screen shot so we locate the problem and correct it in a timely manner.

GENERAL INQUIRIES

The best place to find answers to game-related questions is in our Frequently Asked Questions (FAQ) section. If your question is not covered in the FAQ, send us an e-mail at support@pokerstars.com and a member of our support staff will be happy to assist you.

Real Money Deposits

When making a real money deposit in the Cashier, PokerStars can help you with our Deposit Assistance Department (DAD) feature. If your deposit is refused, a pop up box will ask you to enter your phone number and a time when we can call you. PokerStars will then contact you to help get your deposit approved. If a pop up box doesn’t appear, email dad@pokerstars.com, with ‘Phone Request’ in the subject line and a time when we can contact you (please note that DAD is only available in English and Spanish).

POKER GAMES

PokerStars offers the following poker games:

To find out more about the features we offer on our site, please visit our Internet poker special features page. You can also find more details about our cardroom in the poker room section. And don't forget that PokerStars is the #1 site for poker tournaments.